Delivery & Returns
We aim to dispatch all orders within 24 hours of receipt. In the unlikely event that we don't have stock, we will order or make the item as required. We will get in touch with you to discuss this should it cause any delays in despatching your order.
Samples and Orders over £35 receive Free Shipping. Orders up to and including £35 incur a charge of £4.95
Trade accounts will incur a delivery charge of £12.95 irrespective of the order amount. Trade orders will usually be dispatched within 24 hours and we use either a 24 or 48 hour shipping service depending on the size of the order.
Samples will be delivered Royal Mail 1st Class.
All other orders are delivered by Royal Mail or Parcelforce.
You can return your purchase within 30 days of purchase for a refund or exchange.
Please note that any fabric or other product that has been cut to length or used cannot be returned unless it is faulty. Please use our Sample size option to help you ensure that a fabric is as you expect before ordering a larger quantity.
To be eligible for a refund, your item must be unused and in the same condition that it was received, and cannot be a cut fabric or a custom made-up item.
Please contact us on 01446 771 210 or via email (firstname.lastname@example.org) on the best way to return your goods to us.
Once you have had confirmation, please obtain proof of postage as the item remains your responsibility until it arrives back with us.
You will be responsible for paying the shipping costs for returning your item unless it was damaged or the wrong item was sent to you.
When your return is received and inspected, we will send you an email to notify of the approval or rejection of your refund.
If approved, your refund will be credited to your credit card or original method of payment within seven days.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
You will be responsible for the return postage before we can send out a replacement item.
To return your product, please address it to: Foy & Co Interiors, Unit 8B, Vale Business Park, Vale of Glamorgan, CF71 7PF.
You can cancel your order as long as it has not been shipped , our turn-around is very fast so please call us as soon as possible on 01446 771 210.